BOOKING & REFUND POLICY
At Queensway Tattoo, we are committed to delivering professional, high-quality tattoo services. Due to the bespoke and time-sensitive nature of our work, we have the following refund policy in place
1. Deposits
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A non-refundable deposit is required to secure your tattoo appointment - we will reach out to you once you fill out the Tattoo Consultation Form to discuss the deposit and tattoo price.
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This deposit covers the artist’s time for consultation, design preparation, and holding your appointment slot.
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The deposit amount will be deducted from the final price of your tattoo
Deposits will only be refunded in the event that:
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We are unable to proceed with your appointment and cannot offer a suitable alternative date or artist
2. Cancellations & Rescheduling
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If you wish to reschedule, we require at least 48 hours’ notice your deposit will be transferred to the new appointment date
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Failure to give 48 hours’ notice may result in the loss of your deposit
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No-shows will result in the forfeiture of your deposit and a new deposit may be required to re-book
3. Refunds on Services
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All tattoo services are non-refundable once the tattooing process has begun
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We do not offer refunds for:
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A change of mind
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Dissatisfaction with a design after it has been approved
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Skin reactions or healing issues that are not caused by our advice or equipment
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If you experience an issue due to a technical fault (e.g. ink fading or falling out due to application), please contact us - A free touch-up may be offered at the artist’s discretion within a reasonable time frame
4. Retail Products
If you purchase aftercare products from us:
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Refunds or exchanges are available for unopened and unused items within 14 days of purchase.
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A receipt or proof of purchase is required.
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For hygiene reasons, opened or used products cannot be returned.
If you have any questions about this policy or need to discuss an appointment, you can contact us at:
Queensway Tattoo, Queensway, Westminster, London